Cancellation policy

Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Markus Helminger, Gröben 1b, 83367 Petting, info@xtrig.com, Phone: +49 (0) 8686 9849270, Fax: +49 (0) 8686 919942) by means of a clear statement (eg a letter sent by mail, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We will pick up the goods. You will bear the direct costs of returning the goods, which can be returned normally by mail. We shall bear the costs of returning the goods that cannot be returned normally by post due to their nature. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
 

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back).

- To Markus Helminger, Gröben 1b, 83367 Petting, info@xtrig.com, Fax: +49 (0) 8686 919942

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

(*) Delete where not applicable.


Cancellation policy created free of charge with Trusted Shops Rechtstexter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.